Originally Posted by
breadguy
what does it say on the tooltip? "can't find character to log in" or something like that?
the screenshot of the character name should be just that, a screenshot of the name from the character select, so if your character's name is "deodarant", the screenshot should be a shot of only the name, mine are in yellow letters....also, try to avoid as much black around the name, just get as big a rectangle around the name as you can....and try adjusting the tolerance (higher means more room for error, less means less room for error)